Registering Your Computer on the Network

In an effort to optimize the performance and management of the student network, all  students are required to register their computers on the Franklin Pierce Network. The college is providing AVG Anti-Virus software for all student computers. This must be installed and running before your computer will be allowed to access the internet.

This process take a minimum of two reboots of your computer. Follow all the instruction carefully

Installation of AVG software is mandatory even though you may have other anti-virus software installed (Norton, Trend, MacAfee, etc) In order to register your computer these programs must be either totally disabled or uninstalled. Once you are registered it is your choice to turn them back on or reinstall them.

To register you computer:

Note 1: If you already have AVG on your computer it needs to be uninstalled. You must do this manually before you start the registration process: Control Panel → Add/Remove Programs → find AVG → Click on it and then click the remove button that appears. Reboot your computer and follow the steps below.

Note 2:  If you have a wireless network card you must disable it. Control Panel → network and internet connections → network connections → right-click wireless network then click disable. After registering you can enable the wireless card if you like. You can use wireless on campus but only at the campus center and in the library.

Note 3: Check to make sure the date and time are correct on your computer.

1.    Turn on you computer and from the desktop open the Internet Explorer, FireFox, or Safari (or whatever browser you use). You will be presented with a registration page.

2. Enter your user name and password. (You do not need to enter ‘fpcstudent\’ before your user name)

3. Read the Acceptable use policy and click ‘Agree’ at the bottom of the page.

4. The next page will say ‘Virus Check Failed’. Click the link where it say click ‘here’

Note: Mac users will not need to download AVG  you will  have to manually register your computer. Bring your Mac computer to IT or call the IT Helpdesk at extension 1110

5. Next follow the directions of how to install the AVG anti-virus software.

Note: While the AVG software is downloading there will be a black box appear on your screen. Do Not Close the box, this will terminate the installation.

6. Once the Installation is complete up date your AVG software. Do this by clicking on the update button in the test center of AVG. Then when a new window pops up click on the recommended updates and then click on update at the bottom of the window.

7. Once the updates are complete open your web browser and try to register again.

Note: If your computer does not complete the registration contact the IT Helpdesk at extension 1110

8. Finally restart your computer and you should have full access to the internet.

If you remove the FPC provided AVG software from your computer you will be forced to re-register and install AVG again. It must be installed on your computer and running while you are on campus. Once you leave campus you are free to uninstall it.

Macs, Linux workstations, PlayStations, Xboxes and other games systems need to be registered manually by the IT Department. Please bring them to the IT Help Desk at ithelpdesk@franklinpierce.edu with the following information:

· Your name (first and last)

· Type of game system

· The address of your system: this is either called the MAC address or the hardware address (not the IP address). It will look like this: 00:23:DE:A3:F3:56     this can sometimes be found on a sticker on the game system or on one of the menus in the online software.