1)

Remain calm.

2)

Give the location of the incident - building name, room number, parking lot name.

3)

Identify yourself and give a call back telephone number. Your identity will remain confidential, if you wish, however it is important we be able to contact you if we need additional information.

4)

State the incident you are reporting i.e. theft, medical emergency, etc.

5)

Describe the scene - who and how many people are there, if medical treatment is being given, description of subjects, etc.

6)

Identify a possible subject, if applicable. (direction, type of transportation, clothing description, license plate #),

7)

Stay on the phone until the dispatcher has recorded all of the information.