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Health Advocate Solutions

What is Health Advocate?  This is your 24/7 service to help you navigate your benefit plans and answer any questions you may have.  Franklin Pierce University pays for this benefit on your behalf.

There are many ways Health Advocate can help you. 

Finding a Provider: Provides assistance to you and your family in identifying a primary healthcare provider.  Focuses on finding a provider network relationships to help you use your benefits to your best advantage.

Claims Assistance: Assists you with facilitating payment plans, pre-authorization, and coordination of benefits information.

Benefit Education: Helps you understand your benefit offerings such as deductibles, coinsurance and of in-and-out-of-network choices.

Facility Locator: Assists with finding the nearest hospitals, freestanding facilities, rehabilitative facilities, urgent care centers.

Health Information: Promotes your understanding of tests, treatment, lifestyle modification, medical conditions, support groups, and medication recommended or prescribed medication.

Medicare/Medicaid: Answers questions you may have regarding government programs and the benefits available to you.

Rx Advocate: Provides you with assistance on prescription drug issues including mail order formulary and benefits questions.  Providers you with finding lower cost prescription drugs that may not be covered by your health plan

Enrollment Support: Answers questions specific to open enrollment including eligibility plan review and benefit counseling.

(866)695-8622

www.healthadvocate.com

 

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